• JOIN OUR QUEST

  • AVAILABLE NOW!

    AUDIOBOOK NOW AVAILABLE on Audible.

  • NEWEST PROGRAM AND HANDBOOK


    Improve your speech for non-native English speakers. Click here to learn more.

  • Audiobook

    Audiobook Icon Audiobook now on sale! Also available on Audible.com.
  • FIRST BOOK

    “Great graduation present!”

    Inspired to extend a helping hand to ambitious women working in corporate America, a veteran executive offers honest, practical, slightly irreverent advice about navigating companies that are run and populated predominately by men.

  • SECOND BOOK:

    Buy the paperback here.

    AUDIOBOOK NOW AVAILABLE on Audible.

    Learn to see yourself as others do and become magnetic, magnanimous, and memorable! Savvy advice, specific examples, and tactical exercises to develop your presence—in months, not years.

  • About the Author

    Jennifer K. Crittenden earned an MBA in finance and worked for over twenty years in the US and abroad, rising from financial analyst to chief financial officer. She is the author of four books, including the award-winning Discreet Guide for Executive Women. She offers professional development programs through her company The Discreet Guide.

    Read her LinkedIn profile.

  • Links to Booksellers:

    Paperback, Kindle and Audio versions available here on Amazon.

    Paperback and ePub version available here at Powells.

    Audio version available here at audible.com.

    Paperback and Nook versions available here at Barnes & Noble.

    Paperback version available here at Alibris.

    Paperback and ePub versions available here at BookDepository.com (free shipping worldwide).

    ePub version available here on diesel-ebooks.

    ePub version available here on eBookMall.

Message from Thomson-Reuter’s CEO Jim Smith to employees

This memo is used as an example of What were they thinking?
in the Exceptional Presence training program. It is preserved here for my clients.
thomson

From: Message from Jim Smith, CEO, Thomson Reuters
Sent: 29 October 2013 19:04
To:
Subject: Third-quarter earnings and next steps

Dear Colleagues,

At the beginning of the month, I thanked you for all the work that has gone into building a solid foundation for our future success. Today, you can see the proof in our third-quarter performance.

I was particularly pleased to report that our Financial business achieved positive net sales for the first time in more than two years. This represents an important milestone in returning our Financial business to a growth footing. And it was one of several milestones achieved during the quarter.

Jim Smith

Jim Smith

As of this month, more than 100,000 Eikons have been installed on customers’ desks.

And finally, after years of talking about the need to replace our legacy Bridge Data Network, we migrated more than 17,000 Bridge users to Eikon and Elektron. I want to thank the teams who worked tirelessly to shut down Bridge on time and with minimal disruption to our customers.

This was the third major platform closure we’ve completed this year, and each one was completed on-time and on-budget.

With our Financial business back on a solid footing, it is time to press the accelerator and take Thomson Reuters to the next level of performance. How do we go from “good to great”? How do we deliver an even stronger value proposition to our customers? How do we build on our recent success and unlock the incredible talent inside this company? How do we improve our speed to market? How do we build even greater value for all our stakeholders?

The answer is to accelerate our evolution into a platform company – one that delivers to customers not just a portfolio of products, but the power of our entire enterprise. We have made progress on that front, but there’s still much to be done. To take the next step, today we set aside funding to further accelerate the transformation of our Financial business and to better align resources to our most promising opportunities.

We will eliminate approximately 3,000 positions as we continue to reduce product and operational complexity across our company. And we will focus our resources on supporting front-line teams on the ground in markets with the greatest potential for growth.

As we make these changes, our first priority will be to help the people impacted by these moves to find alternative jobs. These are tough decisions that we do not take lightly. But I thoroughly believe these steps are necessary to position our organization to thrive for years to come.

As I said a few weeks ago, we are beginning a new chapter in our company’s evolution. We’ve created the footprint and assembled the assets we need to win. The success of Eikon, Elektron and our unified platform has turned the tide for our Financial business. Now is the time to take decisive action and build from this position of newfound strength.

Some of the early steps in our journey will be difficult. We won’t get there overnight. But I assure you – we’re on a journey well worth taking.

Thank you for your hard work and continued support.

Sincerely,

Jim Smith
Chief Executive Officer, Thomson Reuters

  • Do you need help with a work issue? Write me.

  • Experts About the Presence of Others

  • The Pergola, a free bi-monthly digital magazine

  • Invest in Yourself! Executive Presence

    Customized one-on-one consulting program to enhance your presence, both professionally and personally. Available from anywhere. Starts anytime. Ten 90-minute individualized sessions. Private and confidential. More info
  • Archived Issues

    Click here for the "Imposter Syndrome" Issue - May 2019.

    Click here for the "Improv" Issue - Mar 2019.

    Click here for the "Podcast" Issue - Jan 2019.

    Click here for the "Books" Issue - Nov 2018.

    Click here for the "Civility and Anger" Issue - Sep 2018.

    Click here for the "Women and Money" Issue - July 2018.

    Click here for the "Training" Issue - May 2018.

    Click here for the "Lady" Issue - Mar 2018.

    Click here for the "Year of the Woman" Issue - Jan 2018.

    Click here for the "Sexual Misconduct" Issue - Nov 2017.

    Click here for the "Empathy" Issue - Sep 2017.

    Click here for the "Uncommon Courtesy" Issue - July 2017.

    Click here for the "Humor" Issue - May 2017.

    Click here for the "Stage Fright" Issue - Mar 2017.

    Click here for the "Women's March" Issue - Jan 2017.

    Click here for the "Executive Presence" Issue - Nov 2016.

    Click here for the "New Opportunity, i.e., Looking for Work" Issue - Sep 2016.

    Click here for the "Business Travel" Issue - July 2016.

    Click here for the "Bully" Issue - May 2016.

    Click here for the "Men, Women, and Money" Issue - March 2016.

    Click here for the "Boss" Issue - January 2016.

    Click here for the November 2015 Apology Edition.

    Click here for the September 2015 Single Mother Edition.

    Click here for the July 2015 Negotiation Edition.

    Click here for the May 2015 Birthday Edition.

    Click here for the Mar 2015 First Edition.

  • Straight Talk Logo
  • Trailer for Exceptional Presence Program

  • Latest Tweets

    DiscreetGuide